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End of Year Resident Retention Tips

Resident and Landlord Happily Shaking HandsWith the holidays right around the corner, that also means that the end of the year is fast approaching. This is the ideal time for an investment property homeowner to consider the success, or improvements, that were made during 2017 to help make a game plan for 2018. Most other industries are in full-force preparing for the holidays at this point in the year, far-too-often investment homeowners get comfortable, or caught up in their own holiday plans, which can lead to management tasks that slip through the cracks for their rental properties.

The holidays should be the season that you spend with your family and friends; however, your tenants want to do this as well and want a properly functioning rental home to accommodate. Don’t start the new year on a bad foot with your residents if you have neglected important repair issues. This can often lead to tenants not renewing their contracts in the following year, then you are left searching for new tenants. So make the season all the merrier by partnering with a property management company whose primary role is to satisfy the needs of both owners and tenants.

Many people establish New Year’s resolutions that they soon forget, but we encourage you to start good property management habits at any time of the year and stick with it to improve your retention rate.

Keep reading to learn two tips to start the new year with very merry residents:

1.      Respond Promptly

Nothing is more frustrating during the holiday season than waiting in long lines, only to receive less-than-cheerful customer service. While you are an investment property owner, it is important that you use a property management team that responds promptly, and does so in a professional and positive manner. This builds a good rapport with your residents and influences their decision on where they will live next year.

2.      “Holiday Hours”

Property management is a 24-hour job, and with that depends on high-quality service at any hour of the day. Both you and your tenants will be happy when your property management team continues this service through one of the busiest times of the year.

Follow these tips this holiday season, and you will already be off to a good start in having higher retention rates for your new year. If you would like more information about our property management services, contact us online or call us at 678-765-8383 today.

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